Terms of Service

Last updated: 1 August 2026 · Version 1.0 (draft)

Draft — complete before public launch. Fill each [placeholder] (provider, governing law, jurisdiction) and have a lawyer confirm the consumer-law wording for your country. Nothing here removes mandatory consumer rights you have under EU and national law.

1. Who we are and what these terms cover

These terms are a contract between you and [Legal entity name] ("we", "us", "Vollkraaft") for your use of the Vollkraaft app and website. By creating an account or subscribing, you agree to them. If you do not agree, do not use the service.

2. The service

Vollkraaft is a training, programming and nutrition app. A personal user trains themselves; a client can be coached by a trainer they link to; a trainer programs for their clients. We provide the software — we are not your trainer, coach, doctor or dietitian, and we are not a party to the relationship between a trainer and their client. Trainers are independent and responsible for their own advice.

3. Your account

You must give accurate details, keep your password safe, and be old enough to enter a contract in your country. You are responsible for activity under your account. Tell us promptly if you suspect unauthorised use.

4. Plans, prices and billing

The Free plan is free. Paid plans are billed monthly in advance through our payment processor, Stripe. All prices are shown including VAT where applicable.

Personal — €7.99 / month. Full features for a single training user.
Coach. Priced by the number of clients you may have: free up to 2 clients, €19.99 / month up to 10, €39.99 / month up to 30, and €79.99 / month up to 75. Above 75 clients, adding a new client is blocked — get in touch and we will help.

Your Coach price follows the band your client count falls into. If you need room for more clients you choose a higher band; you are never billed below your current number of clients. Subscriptions renew automatically each month until cancelled. We may change prices for future billing periods and will give you reasonable notice before a change takes effect; you can cancel before it does.

5. Right of withdrawal and immediate start

As a consumer you normally have 14 days to withdraw from a distance contract. Because a subscription is a digital service that starts at once, at checkout you can expressly ask us to begin immediately and acknowledge that you then lose the right of withdrawal once the service has been fully performed. Full details and the model withdrawal form are in our Right of Withdrawal notice.

6. Cancelling

You can cancel at any time — in your account, or with the Cancel a contract button, which meets the "cancellation button" requirement of §312k BGB. Your plan stays active until the end of the period you have already paid for; we do not refund the remainder of a started month unless the law requires it. After cancellation you drop to the Free plan and keep your data.

7. Your content

You keep all rights to the programs, logs, messages and other content you create. You grant us the limited licence needed to host and display it to you and to anyone you deliberately share it with (such as a linked coach). We do not claim ownership and do not use your content to train third-party AI models.

8. Acceptable use

Do not misuse the service: no illegal use, no attempts to break security or access other users' data, no scraping, no reselling access, and no uploading of content you have no right to share. We may suspend accounts that break these rules.

9. AI and health disclaimers

Thor and the camera form-check produce automated, best-effort output that can be wrong — check anything that matters. Vollkraaft is not medical advice and does not replace a qualified professional. See the Health Disclaimer. Train within your limits and get medical clearance before starting a new program.

10. Availability

We aim for a reliable service but do not guarantee it will be uninterrupted or error-free. We may update, change or discontinue features. Where a paid feature is unavailable for a significant period, your statutory remedies as a consumer apply.

11. Liability

Nothing in these terms limits liability that cannot be limited by law — including for death or personal injury caused by negligence, for fraud, or under mandatory consumer-protection and product-liability law. Subject to that, we are not liable for indirect or unforeseeable loss, or for training or dietary decisions you make. [Confirm the exact liability wording with a lawyer for your jurisdiction.]

12. Termination

You can stop using Vollkraaft and delete your account at any time. We may suspend or end access if you seriously or repeatedly breach these terms, giving notice where the law requires it.

13. Changes to these terms

We may update these terms. We will post the new version with a new date and, for material changes, notify you in advance. If you keep using the service after a change takes effect, that counts as acceptance; if you do not agree, you may cancel.

14. Governing law and disputes

These terms are governed by the law of [country of the operator], without depriving you of the mandatory consumer protections of your country of residence. The EU ODR platform closed on 20 July 2025; for any dispute, contact us first at timonseul@icloud.com and see the Legal Notice for consumer arbitration.

15. Severability

If any clause is found invalid, the rest stays in force.